About Us

BACB is a UK bank that offers trade finance and investment expertise to clients in specialist markets, especially Africa and the Middle East

We have been helping businesses with trade finance and complementary products for over half a century, focusing on trade flows to and from Africa and the Middle East as well as real estate in the UK.

Our in-depth knowledge of the countries and practices where our clients operate ensures that we put them first.

Additional Info

• Hybrid Working: 3 days onsite, 2 from home
• Location: City of London
• Contract Type: Apprenticeship 
• Length: 18-24 Months 

Are you looking to gain hands-on experience while earning and learning? Our Apprenticeship Programmes offer a unique opportunity to develop real-world skills, receive expert mentorship, and build a successful career in your chosen field.

Job Summary 

Supports the department’s day-to-day operations ensuring the efficient and effective processing of all related work items and providing a high-quality Customer Service to the Bank’s customers, internal departments and the Bank’s electronic and account management services.

Undertakes a processing function in respect of the department’s workflows, including general banking duties, Payment processing and related payment Investigations.

The Apprentice will spend at least 20% of their working time allocated to formal learning. This will be a mixture of classroom learning, webinars, self-study and on the job training.

Key Work Outputs and Accountabilities

• Ensuring that queried items are processed accurately and within the agreed service level agreements alongside the necessary and timely update of relevant databases.

• Involved with the day-to-day operation of the bank’s communications mechanisms such as SWIFT and email, whilst validating and providing authentication on instructions as required.

• Responsible for the opening and closing of customer accounts, including any applicable ongoing client account maintenance.

• Distribution of statements to customers and other departments.

• Reconciling Nostro reports in accordance with procedures.

• Providing a customer support service ensuring that all Payment Investigation queries are fully resolved within the agreed timescales, whilst always protecting the Bank’s position.

• Ensuring Audit confirmation requests are processed in a timely manner.

• Ensuring all processes and procedures are always adhered to.

• Identifies, recommends, and implements methods for improving section effectiveness.

• Control and support of the TCIB internet banking system for the banks client accounts.

• Where relevant, notifying appropriate BACB departments, beneficiaries, and other Banks of payment details/information, ensuring value date and exchange rate requirements are actioned.

• Ensuring all Payments are processed within the Bank’s sanctions regime.

• Ensures all Payments are input and actioned correctly and efficiently by agreed cut off times and all funds are correctly applied.

Required Qualifications and Experience

• Have 5 GCSEs at grade 4-9 (A*-C) or above (or equivalent) including Maths and English.
• Analytical abilities & skills, experience / understanding
• Ability to effectively communicate with a wide range of stakeholders, both written and verbally

• Good communication skills with the ability to make decisions under pressure.

• Ability to work to tight deadlines.

• High level of accuracy and attention to detail.

• Good IT skills, including Microsoft Office (Word, Excel, Outlook)